Support

If you receive a damaged or incorrect product, please contact us immediately. Provide us with your order number and photos of the product, and we will arrange a replacement or refund at no addition...

Return shipping costs are the customer’s responsibility, except in cases where the return is due to an error on our part (e.g., wrong product or defective item). If you have any questions about ret...

Unfortunately, we do not offer exchanges at this time. If you would like to return a product, you can request a refund and place a new order for the desired item.

If you have returned your order and have not received a refund within the expected timeframe, please contact our customer support team with your order number and proof of return shipment (e.g., a r...

Upon receipt of the returned item at our facility, the processing of your return will take approximately 30 days. Following the completion of this process, refunds will be issued to the original pa...

 Returns are permitted for products that satisfy the following conditions:The item remains unopened and is in its original packaging.The return request is submitted within 30 days of receipt of the...

To initiate the return process for an item, we kindly request that you contact our customer support team by utilizing the provided contact form. You can access the form by clicking on the following...

While it is possible to send a return without a tracking number, Vitaslimex strongly recommends using a trackable shipping method. Without a tracking number, we cannot confirm receipt of the return...

Shipping delays can occur due to several reasons, such as high demand, weather conditions, or issues at the carrier’s facility. Vitaslimex does its best to ensure timely deliveries, but please note...

Unfortunately, once your order is placed, it cannot be modified to add new items. If you wish to purchase additional products, you will need to place a separate order. If your order hasn’t been pro...