Last updated: October 24, 2025
This Privacy Policy (the “Policy”) defines the practices of Haur BV (the “Platform Operator”, “we”, “our”, or “us”) regarding the collection, use, disclosure, and protection of your personal data as a customer (“you”) on the website https://vitaslimex.com (the “Website”). It applies when you visit the Website, make a purchase, or otherwise interact with any of our services (collectively, the “Services”). The Platform Operator provides a platform where you can purchase products from STR.VERT CONSULTANTS LTD (the “Seller”). When you conduct a transaction on the Website, you enter into a binding agreement with the Platform Operator for the provision of the Services. Your use of the Services is also subject to our Terms and Conditions (the “Terms and Conditions”), and by using the Services, you confirm your acceptance of both the Policy and the Terms and Conditions.
We are committed to protecting your privacy and processing your personal data transparently and securely, in full compliance with the General Data Protection Regulation (EU) 2016/679 (GDPR) and applicable national data protection laws.
Please carefully review the terms and conditions and policy before continuing to use the website or making a purchase.
1. Personal data we collect
In this policy, "personal data" refers to any information that identifies you or can reasonably be associated with you. To provide the services and fulfill our contractual obligations, we collect and process the following categories of personal data:
1.1 Your full name, delivery and billing addresses, telephone number and email address.
1.2 Information required to process your payments, such as credit or debit card details, transaction records and other billing information.
1.3 A history of your transactions, including the products you have viewed, purchased, returned or exchanged.
1.4 Records of your correspondence with us, including customer service inquiries and feedback you provide.
1.5 Information about the device, browser and network connection you use to access our services, including your IP address and other unique identifiers.
1.6 Information about how you navigate and interact with our services, such as the pages you visit and the features you use.
We may collect personal data from various sources – directly from you, automatically via cookies and similar tracking technologies during your use of the website, and from third-party service providers or partners that are essential to the operation of our business.
2. How We Use Your Personal Data
We process your personal data for several essential purposes, depending on how you interact with the services:
2.1 To provide, customize, and improve our services, we use your data to fulfill our contract with you. This includes processing your payments, handling your orders by sharing details with the seller for shipping, and processing returns. For this, we use your identity and contact information, financial and payment details, as well as commercial and activity data. This processing is based on contractual necessity (Art. 6 para. 1 lit. b GDPR), and transaction-related data is retained for ten years. We also use your data, including technical and interaction data, to personalize your experience, save your preferences, and suggest products based on your activity. This is based on our legitimate interests (Art. 6 para. 1 lit. f GDPR) in improving and personalizing our services; this data is retained for one month after your last use of the website.
2.2 For marketing and advertising purposes, we may send you promotional offers and updates via email or SMS based on your explicit consent (Art. 6 para. 1 lit. a GDPR), using your identity and contact details as well as commercial and activity data. Furthermore, based on our legitimate interests (Art. 6(1)(f) GDPR), we may display advertising on the website that is relevant to your interests by using your purchase history and browsing activity, which includes your commercial and activity data, technical data, and interaction data. Data used for these marketing purposes will be stored for five years from your last interaction or until you withdraw your consent.
2.3 For risk management and the protection of the website and our customers, we process your identity and contact details, financial and payment data, technical data, and interaction data to verify transactions, monitor potentially fraudulent or illegal activities, and ensure the security of your payments. This processing is based on our legitimate interests (Art. 6(1)(f) GDPR) in maintaining a secure platform. Data used for these purposes is retained for one month after your last use of the website, while data relating to specific security incidents may be retained for up to 10 years.
2.4 For customer service and customer relationship management, we use your identity and contact details, communication data, and commercial and activity data to provide customer support, answer your questions, and keep you informed about your orders. Our legal basis for this processing is contractual necessity (Art. 6(1)(b) GDPR) for inquiries related to your orders, while for general inquiries, we rely on your consent when you contact us (Art. 6(1)(a) GDPR). Data used for customer service purposes will be retained for 10 years from the date of your last communication with us.
2.5 To comply with legal regulations and protect your rights, we may process your information to comply with applicable laws, respond to lawful requests from government authorities, enforce the Terms and Conditions, or protect our legal rights. This may include all relevant information and encompass all categories of data we collect. Our legal basis is a legal obligation (Art. 6(1)(c) GDPR) when we are complying with the law, and our legitimate interests (Art. 6(1)(f) GDPR) when we are protecting our rights. Data will be stored for the legally required period (e.g., ten years for financial records) or for the duration of legal proceedings, plus a subsequent period to account for any applicable statutes of limitations.
3. How We Share Your Personal Data
In order to operate our business and provide our services, we may share your personal data with the following categories of trusted partners:
3.1 To fulfill your order, we provide the seller with your shipping and contact details. The seller is an independent entity responsible for the products you purchase, as well as their preparation and shipping.
3.2 We share necessary transaction information with secure payment service providers to securely authorize and process your payments.
3.3 We work with service providers who perform services on our behalf, for example in the areas of IT management, data analysis, marketing, and customer support. We only provide them with the information they need to fulfill their specific function.
3.4 We may share information within our group of companies (e.g., with a parent company or subsidiaries). If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
3.5 We may disclose information to comply with the law, enforce the terms and conditions, or protect the rights, property, or safety of the platform operator, our users, or others.
Any disclosure of personal data is carried out in accordance with the principle of data minimization. We maintain legally binding data processing agreements with our third-party service providers to ensure the confidentiality, integrity, and security of your personal data in accordance with the General Data Protection Regulation (GDPR).
4. Your rights and choices
Under applicable data protection laws, you, as a data subject, have the right to assert the following claims regarding your personal data:
4.1 You have the right to receive a copy of the personal data we hold about you. This allows you to check what data we have and to ensure that we process it lawfully. You can request this information to understand exactly what we have collected, such as your name, email address, purchase history, or other data you have provided.
4.2 If you find that personal data we hold about you is incorrect or incomplete, you have the right to ask us to correct it. For example, if your address is misspelled or your telephone number has changed, you can request that we update our records.
4.3 You have the right to ask us to delete your personal data. This right applies in certain situations, for example, if the data is no longer necessary for the purpose for which it was collected, or if you withdraw your consent and there is no other legal basis for us to continue processing it.
4.4 You have the right to restrict how we use your data without necessarily deleting it. This right can be exercised if the accuracy of the data is contested or if the processing is unlawful, but you do not want the data to be deleted. We may continue to store your data, but we will not use it for any other purpose.
4.5 You can request to receive your personal data in a structured, commonly used and machine-readable format that allows you to transfer your data from one service to another.
4.6 You have the right to object to the processing of your personal data, in particular if we process it based on our legitimate interests. If you object, we must cease processing your data unless we can demonstrate compelling legitimate grounds that override your interests, or the processing is necessary for the establishment, exercise, or defense of legal claims. This right also allows you to object to the use of your data for direct marketing purposes.
To submit a request to exercise any of these rights, please contact us using the methods outlined in Section 12 of this policy. We reserve the right to verify your identity before processing any such request to ensure the security of your personal data.
You can manage your marketing communication preferences at any time. All promotional emails we send contain an unsubscribe link, which you can use to opt out of future correspondence.
5. Complaints
If you have a complaint about how we handle your personal data, we encourage you to first contact us directly using the contact details provided in Section 12 to enable a timely resolution. You have the right to lodge a complaint with your local data protection authority at any time. In addition, depending on your jurisdiction, you may have the right to appeal our decision regarding your complaint or request further review by contacting us.
6. Use of cookies and other tracking technologies
This website uses cookies and similar tracking technologies to improve and personalize your user experience, analyze website performance, and optimize it for marketing purposes. A cookie is a small data file placed on your device that allows our servers to identify your browser and device on subsequent visits.
Types of cookies we use:
Strictly necessary cookies – these cookies are essential for the operation of the website and the provision of its services. They enable core functions such as authentication, session management, and secure transactions. Under applicable law, these cookies do not require prior consent.
Performance and analytics cookies – These cookies collect aggregated data about your interaction with the website, such as page visits and traffic sources, solely for the purpose of improving website functionality. The legal basis for the use of these cookies is your explicit prior consent.
Targeting and advertising cookies – These cookies are designed to track your browsing activity across websites in order to create a profile of your interests and display targeted advertising. Their use is subject to your explicit prior consent.
You can manage cookie settings through your browser settings. Further instructions can be found on the help pages of browsers such as Chrome, Firefox, or Safari.
7. Security and storage of your information
We have implemented and maintain appropriate technical and organizational security measures designed to protect your personal data against accidental or unlawful destruction, loss, alteration, or unauthorized access. However, no method of transmission over the Internet or method of electronic storage is completely secure.
We will only retain your personal data for as long as necessary to fulfill the purposes for which it was originally collected – including compliance with legal, accounting or reporting obligations, and the resolution of disputes.
8. Our data policy for children
This website is restricted to users aged 18 and over. We accept no responsibility for data collection by minors who do not comply with this age restriction. We do not knowingly collect personal data from individuals under the age of 18.
9. Third-party websites
This website may contain links to external websites for your convenience. We do not endorse and assume no responsibility for the content, security, or privacy practices of such third-party websites. Accessing third-party websites is at your own risk, and we recommend that you review their respective privacy policies.
10. Changes to the policy
We reserve the right to amend this Privacy Policy at any time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The revised policy will be posted on this page along with the updated effective date. Your continued use of the website after the posting of changes constitutes your acceptance of the revised Privacy Policy.
11. Contact information
If you have any questions, concerns, or complaints regarding this privacy policy or your data, please contact the platform operator:
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