Support

Last updated: October 24, 2025 This Privacy Policy (the “Policy”) defines the practices of Haur BV (the “Platform Operator”, “we”, “our”, or “us”) regarding the collection, use, disclosure, and pr...

To avoid this issue in the future, please ensure that your shipping address is correct before finalizing your order. Double-check all details, including your address and contact information, during...

 If the courier cannot redirect your package, it will be delivered to the original address. You may need to arrange for a re-delivery or pickup through the courier’s services.

Some couriers may offer a redirection service, depending on the package status and the destination. Please contact the courier directly for more information.

Unfortunately, once your order has been dispatched, Vitaslimex team cannot change the shipping address. However, you may try contacting the courier directly to request an address change.

If your order has not been processed or shipped, Get Vitaslimex team can help you update the shipping address. Please contact customer support as soon as possible with the new shipping address. Onc...

Unfortunately, once an order has been dispatched, it cannot be canceled as it is already on its way to you. However, you can choose to return the product after receiving it. Please contact our cust...

If you still prefer to return the product, contact our customer support team, and we will provide the return instructions and address. Please note that return shipping costs are the customer’s resp...

If you no longer wish to keep your order, you have the following options:Request a partial refund or gift the itemYou may contact our customer support team to arrange a partial refund if you decide...

Dispatched orders are already in transit and handled by the courier. At this stage, we are unable to intercept or stop the shipment. However, you can return the product or choose to keep it with a ...